Contact Astral Mars
For product questions, wholesale enquiries, partnerships or website support, email support@astralmars.com.
Customer support: Monday–Friday, 09:00–18:00 China Standard Time
Typical response time: within two business days
For faster assistance, please include
- your order number, when applicable;
- the product name or page link;
- a clear description of the question;
- photographs of packaging or damage where relevant;
- for trade enquiries, the category, quantity, destination and required date.
Astral Mars will never request your payment password, complete bank-card number or one-time authentication code by email.